Business Support Manager

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The role

The Business Support Manager role is responsible for the effective and efficient operation and coordination of the hospice’s business systems, clinical administration, operational reporting and data analysis. You will report to the Director of Care and ensure that they have accurate, timely and accessible information to support the delivery of patient and client services, workforce planning and regulatory requirements. In addition, you will support the Director of Finance with the processing of the monthly payroll. The postholder will oversee the Care Administration team and directly manage the Care Administration Team Leader, ensuring that administrative processes are efficient, consistent and responsive to patients, families and staff.

What we’re looking for

Are you someone who enjoys solving problems, improving processes and getting the most from systems and data?

We’re looking for an organised and analytical individual with strong IT skills and experience of rostering, payroll and management information. You’ll have an eye for detail, a passion for continuous improvement and the confidence to work collaboratively across the Hospice.

You don’t need to meet every desirable criteria — we recruit based on values.

If you’re compassionate, reliable and eager to learn, we’d love to hear from you.

Why you’ll love working here

Nottinghamshire Hospice is a great place to work!

As a charity we’re able to be creative, fleet of foot and inspiring in our approach to our services and how we work together.

Our values are embedded into the Hospice:

Compassion – Being inclusive; being kind and having empathy; empowering others; having integrity and being patient.

Trust – Being authentic; unified; loyal; accountable; trustworthy; responsible; reliable and professional.

Ambition- The growth of the Hospice; being courageous; getting the right outcomes and results; improvement of our services; being the best version of ourselves for the benefit of each other and our service users.

We’re the leading Nottinghamshire provider and influencer of , with ambitions to make a real difference to all those diagnosed with a life-limiting or terminal illness. We have been established for 40 years and are at the heart of our communities who rely on our care and support.

If you’re looking for an opportunity to work for a local charity and be part of a great care movement then this is the opportunity for you.

Our benefits

• 5 weeks holiday pay plus Bank Holidays,
• Expenses paid at 45p per mile,
• Pension Scheme,
• Medical cover,
• Staff referral scheme- Earn up to £1,000.00,
• Comprehensive training provided,
• Employee Assistance Programme, including private GP access,
• Bluelight Card discount scheme,
• Free DBS check and Uniform.

Want to know more about what it’s like working for Nottinghamshire Hospice?

Nottinghamshire Hospice is a non-smoking organisation.

Due to the volume of applications that we receive, if you have not heard from us within 3 weeks of the closing date, please assume your application has been unsuccessful.

All job offers are subject to DBS checks, satisfactory references, occupational health assessment, proof of relevant professional qualifications and eligibility to work in the UK.

If you require special arrangements at any stage of the recruitment process, we will try to meet those requirements.

Nottinghamshire Hospice is fully committed to supporting and promoting equality, diversity and inclusion best practice within our workforce, as well as with our patients and supporters. We warmly welcome those from all backgrounds – this diversity is important for our journey and values and enriches the services we offer.

We particularly welcome applicants from minoritised ethnic communities, LGBTQ+ communities, applicants under the age of 40, applicants with disabilities, and male applicants for clinical roles, as they are currently under-represented within our workforce.

Some jobs will be subject to driving licence checks and motor insurance checks for business use.

Registered Charity no: 509759