Tell us about your experience
At Nottinghamshire Hospice we aim to meet the physical, emotional, psychological and social needs of people with a life-limiting illness. We’ll also ensure that their loved ones are supported both through and after this difficult time.
If you’ve received care or support from us, we’d love to hear from you about your experience.
How to leave feedback
We’ve partnered with iWantGreatCare to make it easy for you to provide reviews about the care you’ve received, in a way that will be used to make a real difference.
Whether you wish to say a public “thank you” for great care, or highlight things we could have done better, your feedback helps us to improve the way we work and helps others make decisions about the care they want.
You’ll see your comments published on the Nottinghamshire Hospice landing page, and this can be done anonymously if you prefer.
How to raise a concern or complaint
If you’d like to discuss a concern or complaint with us directly, you can:
- Speak to a member of staff
- Call us on 0115 962 1222
- Email firstname.lastname@example.org
- Write to: Nottinghamshire Hospice, 384 Woodborough Road, Nottingham, NG3 4JF
When you raise a complaint with us you’ll be taken seriously, treated with dignity, respect and without discrimination. We will:
- Acknowledge your complaint within two days of receipt.
- Investigate and respond to your complaint within 20 working days of receipt.
If you’re not happy with our response or want more support, these organisations can help:
0300 456 2370
Care Quality Commission
03000 616 161
Duty of Candour
Duty of Candour is a law that ensures we’re open and honest with our patients and families.
One of the main aims of Duty of Candour is that you have trust in us to be honest with you about your care and treatment, especially if there are problems.